RFMS How to Process Warehouse Loss

Warehouse Loss – when material is not found in warehouse or damaged while in warehouse.

Replacement materials should be ordered on the customer’s original order.

The only material submitted for warehouse loss is the material that was lost or damaged.

Correct the customer order:

1. Order Entry > File > Customer Orders
2. Pull up customer order
3. Find the line with material that was lost. Change status to Gen PO so replacement material will be ordered.
   1. This will put the lost/damaged material into available inventory.
4. Add a LINE NOTE to the effect that the original shipment was lost/damaged in warehouse and we are re-ordering material.
5. Send to Joe the following information regarding the lost/damaged material: 

• Store Code 
• Type of material: Roll/Item
• Style/Name
• Color/Description
• Roll/Item Number
• Dye Lot/Run Lot 
• PO #
• Type of adjustment: Gain/Loss
• Quantity to Adjust
• Reason for Adjustment 

When a Warehouse Loss results in Labor that needs paid out

Build a warranty order in the claims module.

Use the Branch Code for the Warehouse

Add Labor to the order with cost only, no sale price.